Owner Key Release Policy

As an owner, you have the option to allow friends or family to use your reservation. In order to allow a guest to check in to your reservation, you will submit a key release form, which is written authorization allowing your guest to check in.  Download the form here. -OR- Contact the Reservations team to obtain a key release form. Please return this form at least 48 hours prior to your arrival to ensure the document is processed prior to your arrival.

• Owners will receive (1) free key release per calendar year, per contract (account).  For a second key release received in that same year, the cost will be $20.00. For any additional key releases received in that same year, the cost will be $50.00 per key release.
• A calendar year is defined as January 1 – December 31.
• For payment of any key release fee, contact to your Reservations team.
  • Email:  reservations@massresort.com
  • Phone:  540.289.4904 (option 2)