Ownership information updates are categorized as follows. Please review the appropriate section for your needs:

Change of Address, Email, or Phone Number:
Owners may update their contact information by logging into the Owner Website at owners.massresort.com. Once logged in, navigate to the account settings to update your address, phone number, and/or email. Alternatively, updates can be submitted via email toownersassoc@massresort.com.All changes will be reflected on your account once processed.

Name Change (Marriage, Divorce, or Legal Name Change):
To process a name change, please submit a copy of the legal documentation supporting the change (e.g., marriage certificate, divorce decree, or court-issues name change order). Please note this does not change the deed.
Documentation should be mailed to:

Massanutten Owners Association
PO Box 1227
Harrisonburg, VA 22801

Change of Ownership and/or Deed Updates:
Ownership changes require submission of a recorded deed reflecting the updated ownership as filed with the Rockingham County Clerk’s Office in Harrisonburg, Virginia. A transfer fee may apply. Please ensure that the deed contains all required information, as incomplete documents will be rejected. For assistance with deed transfers, including the addition or removal or individuals from the ownership, please contact:

June Davis, Clark & Bradshaw, P.C.
jdavis@clark-bradshaw.com
(540) 433-2601

Gold Card Photo ID’s are exclusively to owners who purchased their timeshare directly through Massanutten Resort. This identification grants access to exclusive benefits, including owner discounts and year-round entry to the Woodstone and Massanutten Fitness & Rec Club facilities. Requiring a valid Gold Card ID helps protect and enhance value of your ownership investment. Annual validation stickers are available at the ID Center or Front Desk to keep your card current during each five-year cycle.

Obtaining Your Gold Card:

Gold Card Photo IDs can be obtained at the ID Center inside the Market at Massanutten Station building, located at:

ID Center at The Market at Massanutten Station
1850 Meadow Vista Lane, Massanutten, VA 22840
Phone: 540.289.9441
Hours: Fri–Tue | 9 AM–4 PM | Closed: Wed & Thu

You must have a valid Photo ID to receive a Gold Card. If you have not yet received your card or have misplaced it, the temporary ID provided at check-in is valid for 48 hours. To maintain access to benefits and private Resort amenities beyond that period, you must obtain your permanent Gold Card Photo ID within this time frame.

Renewals & Replacements:

Adults: Eligible for a new Gold Card every five years at no charge. Replacement requests within a five-year period are subject to a fee.
Children (6–18): Eligible for a new card every two years due to changes in appearance.
Mountainside Owners: Please visit the Mountainside Welcome Center to receive your Gold Card Photo ID. Photo hours are Monday-Thursday, 8:30-11:00 a.m. and 1:00-4:00 p.m., and on Friday from 11:00am-1:00 p.m. Hours are subject to seasonal adjustments.
RCI Guests & Renters: Visitors through RCI or those rending from Massanutten Owners will receive a temporary recreation pass granting access to select Resort amenities for the duration of their stay.
Non-Gold Card Owners: If you are not currently a Gold Card Owner but would like to learn more about qualifying for ownership benefits and discounts, please click here.

We are pleased to welcome your guest(s) in your absence, including if you plan to arrive at a later time provided that we have received a signed, written authorization in advance of their arrival. The designated guest must be 21 years of age or older.

To grant permission, please complete and submit a Key Release Form, which serves as formal authorization for your guest to check in to your unit. You can click here to review the full Key Release Form. For more information or to obtain the form, you can also contact the Reservations Department at 540-289-4904

Please note: If you do not fill out your Key Release form at least 48 hours in advance you are subject to an additional fee.

If you are a Weeks Owner and an RCI® member, you are eligible for One Call Depositing - a convenient process that allows you to request your week be deposited with RCI by contacting the Massanutten Reservations Department directly.

Once your request is submitted, your deposited week will typically appear in your RCI account within 3 to 5 business days. This streamlined service eliminates the need to contact RCI separately and ensures accurate coordination with your ownership record.

To confirm your ownership week, please refer to the online ownership calendars:
Friday Check-in Calendars
Saturday Check-in Calendars
Sunday Check-in Calendars

To initiate your deposit:
Online Chat: owners.massresort.com
Email: reservations@massresort.com
Phone: 540.289.4904 (Option 2)
Hours: Mon–Fri 9 AM–5 PM | Sat 9 AM–1 PM

Annual fees, also referred to as Maintenance or Assessment Fees, are used to fund your Association’s operating costs, administrative functions, property maintenance and refurbishment, and real estate taxes.

The amount you owe is based on your ownership type and is determined through an annual budget process conducted in October of each year. Your Annual Fee statements are sent to owners in advance of the due date. Your due date is dependent on your ownership type.

For more details or to view the current fee schedule, please visit the Annual Dues & Fee Schedules page on the Owners Website.

Owners who wish to pay their annual fees before receiving an official billing statement are welcome to do so. You may pay the annual fee in advance at the current rate, and you will be sent a statement for the balance of the increased amount during your regular billing cycle. You may also contact the Owners Association directly:

Online Chat: owners.massresort.com
Email: reservations@massresort.com
Phone: 540.289.4904 (Option 2)
Hours: Mon–Fri 9 AM–5 PM | Sat 9 AM–1 PM

Please note: If you have already secured a reservation and a fee adjustment occurs, your reservation will remain valid as long as the remaining balance is paid in full by the due date. Failure to pay the adjusted amount on time may affect your reservation.

Ownership at Eagle Trace and The Summit grants you the right to request a week’s vacation on a space-available basis. Availability is not guaranteed and is determined by how early you make your reservation request.

Many units go unrequested during the early part of the year. By the time late spring arrives, high-demand dates and seasons are often fully booked. Each unreserved unit during the first five months represents an opportunity missed by an owner who waited too long to schedule.

To maximize your chances of securing your preferred week, we strongly recommend submitting your request before the end of January each year and ideally as early as possible.

To increase your chances of securing a high-demand summer week, we recommend adjusting the timing of both your payment and reservation request.

Many owners choose to pay their annual fees up to two years in advance specifically to gain early access to peak season availability. By the time billing notices are sent in mid-November for the upcoming year, most summer weeks have already been booked by proactive owners who paid and submitted their requests months earlier.

To improve your chances next year, consider the following:

Pay your annual fee by the summer of the year prior to your desired stay (e.g., pay in summer 2025 to request a summer 2026 week).
Submit your reservation request as early as possible, ideally by July or August of the year before

Planning ahead is essential when it comes to reserving premium weeks. For assistance with early payment or future booking strategies, please contact:

Online Chat: owners.massresort.com
Email: reservations@massresort.com
Phone: 540.289.4904 (Option 2)
Hours: Mon–Fri 9 AM–5 PM | Sat 9 AM–1 PM

Eagle Trace ownership includes access to both the Hill and the Valley locations, and your unit assignment is based on the arrival day of your reservation:
• Saturday arrivals are placed in units on the Hill
• Sunday arrivals are placed in units in the Valley

If you prefer staying on the Hill, be sure to request a Saturday check-in when making your reservation. Please note that Hill units tend to book quickly, particularly during peak seasons, so we strongly encourage you to make your reservation as early as possible.

Massanutten offers both fixed and floating week ownership options, each designed to accommodate different vacation preferences:

Fixed Week Ownership:
A fixed week is the most traditional type of timeshare ownership. It allows you to vacation during the same specific week each year, as designated by the annual calendar (which begins with the first full calendar week of the year). This is ideal for owners who value consistency in their travel plans and prefer knowing exactly when they’ll vacation each year.

Floating Week Ownership:
A floating week offers greater flexibility, allowing you to select your vacation week within a designated season or set of weeks. Early planning is essential, especially during peak seasons, when availability can be limited. The specific weeks you’re eligible to reserve will depend on the season tied to your ownership.

Points-based timeshare programs offer exceptional flexibility and customization, making them a highly valued option for many owners. Each year, owners receive a set number of points based on their ownership level, which can be used to reserve vacation accommodations through RCI’s global exchange network or right here at Massanutten Resort.

Key Benefits of Points Ownership:

Flexible Travel Options:Unlike traditional fixed weeks, points can be used for shorter or extended stays, and at various resorts, based on availability and season.

Home Resort Priority:
Use your Home Week with no exchange fee when booking 12–13 months in advance.
Book another week at your Home Resort 11–12 months in advance with a nominal exchange fee.

Points Banking and Borrowing: : You may roll over unused points to the following year or borrow points from a future year to accommodate longer or premium vacations.

Value-Based Booking:The number of points required for a reservation varies based on factors such as location, resort quality, accommodation type, season, and guest ratings allowing you to make the most of your points across a variety of experiences.

Ultimately, points ownership is ideal for those seeking maximum control over when, where, and how they vacation whether that means planning annual getaways or booking last-minute weekend escapes.

To explore more about the benefits of RCI Points membership, watch RCI’s informational video here or contact our on-site RCI representative:
Molly Walkup, RCI Representative 540.289.4043

If you have multiple RCI reservations for the same arrival date or consecutive weeks and want units close together or in the same unit, contact the Owner Reservations Office before arrival.

Please have your reservation number or RCI confirmation number available when calling or emailing.

While placement requests are not guaranteed, our team will make every effort to accommodate your preference based on availability at the time of request on a case by case basis.

This process also applies to guests staying for consecutive weeks who wish to remain in the same unit throughout their visit.

We understand the importance of a seamless vacation experience and will do our best to accommodate your request to stay in the same unit for both weeks. These requests are reviewed on a case-by-case basis and are subject to availability.

To make your request, please contact the Resort’s Reservations Office in advance of your stay:

Online Chat: owners.massresort.com
Email: reservations@massresort.com
Phone: 540.289.4904 (Option 2)
Hours: Mon–Fri 9 AM–5 PM | Sat 9 AM–1 PM

Unlike traditional real estate, a timeshare is a vacation ownership interest and does not fluctuate in value based on market trends. The original purchase price generally reflects the value of the timeshare, as it is not subject to appreciation or depreciation in the conventional sense.

The true value of your timeshare lies in its long-term use and the savings it provides. By owning a timeshare, you benefit from prepaid vacation accommodations, which can significantly reduce the cost of comparable lodging over time. Ownership also provides consistency, access to Resort amenities, and more travel opportunities through programs such as RCI, increasing the overall utility and enjoyment of your investment.

Massanutten Owners Association does not operate a resale or buy-back program. If you wish to sell your timeshare, you will need to pursue the sale independently through one of the following methods:

• Real estate agencies experienced in timeshare resales
• Reputable resale companies
• Online listing platforms or classified ads (e.g., timeshare resale websites, newspapers)
• Personal networks, such as friends, family, or business associates
• Many owners successfully transfer ownership through word-of-mouth referrals or local advertising efforts.

To ensure a secure and informed transaction, we recommend reviewing the resources provided by ARDA (American Resort Development Association), which offer guidance on protecting yourself from fraudulent resale practices. You can access those resources here.